Webcam chat warning
It seems to us that web chat is also potentially a great benefit for deaf and hearing impaired people and those with speech impairments.
Within a minute or so of being on an ‘entry point’ page, a blue box should appear telling you that ‘You can use web chat instead of calling HMRC’s helpline’ and offering you the option to ‘Start web chat’By clicking ‘Start web chat’ you will either be taken to the Virtual Assistant or presented with a separate page that asks for your name, email address and question and a button to press to ‘start chat’.
Effective 09/01/17, we are no longer supporting Glide for Windows phones. Glide is a live video messaging app that combines the convenience of texting with the expressiveness of video.
As the tax credit renewal deadline approaches, you may find the service gets busier.Using text inputted by you, Virtual Assistant will either present you with appropriate on-line guidance or transfer you through to chat with an adviser on web chat.Web chat is currently up and running for tax credit help, Monday to Friday 8 -10 pm and Saturday 8 – 8pm and Sunday 8 – 4pm – longer opening hours than the telephone helpline.Yes, but please note that you may need to turn off ‘block pop ups’ in your settings to allow you to do this.
You may also be told ‘this site is attempting to open a pop-up window’ or something similar when you try and start a chat – if so, you should ‘allow’ it.
If you're feeling that text can't say enough, you're ready.